In 1998 Robert Kaplan and David Norton developed and published one of the most effective toolsets for managing organizational performance. The Balanced ScoreCard evaluates performance from four basic perspectives: Customer, Financial, Internal Processes, and Learning and Growth. By utilizing Key Performance Indicators (KPIs) to reflect the performance of the organization at a variety of levels, the Balanced ScoreCard allows organizations to better understand, communicate and improve on organizational performance.

Building on PMA_100 this course moves into the organizational assessment of leading and lag indicators and assists in the development of a "balanced" view of performance. This course outlines the basic methodology for developing performance metrics and Key Performance Indicators (KPIs) in the creation of Balanced ScoreCards. Additional topics include developing strategies, objectives and goals, as well as aligning initiatives with corporate, departmental and operational objectives.

Who Should Attend?

Corporate and Government managers who wish to understand and direct organizational performance in an attempt to deliver strategic objectives and generate results for operations and initiatives. This course is designed to assist mid- and upper-level managers in understanding the value of the Balanced ScoreCard methodology as it affects organizational performance.

• Building a Strategy Focused Organization
• Conflict Communications
• Introduction to Project Management
• Microsoft Project 2003 - I
• Performance Measurement Analysis